Customers wanting to return items must visit the Contact Us page and fill in the form within 14 days of receipt. Returns cannot be accepted without prior notification.
You are required to send items back to us at your own cost via a courier if the items do not suit your requirements. This is including items that are not suitable, wrong size ordered or not the same as on the website.
Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us, Royal Mail or any other courier service used. It is the responsibility of the sender to open a claim for any parcel’s lost in transit with the courier. Customers are required to email us this tracking number once posted so we can issue the refund.
Items must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
All items sent back to us via post must be within the 14 days policy and can be sent to:
Online Home Shop Returns
Wardley Industrial Estate
If you have received an incorrect item or your item is faulty, please fill in the form on the Contact Us page and we will resolve this for you.
We cannot accept returns of mattresses that have been unrolled, they must be rolled and in the original packaging should you wish to return these.
If, for any reason, the item is faulty, please fill in the form on the Contact Us page.