HOW CAN I TRACK MY DELIVERY?

We will email you to notify that your order has been dispatched. You should also receive an email from the courier with tracking information.

WHICH COURIER DO YOU USE?

We use a range of couriers depending on the items you order and where you are located for delivery. We use Royal Mail, Hermes, Yodel, DPD, DPDLocal & UPS.

WHEN WILL I RECEIVE MY ORDER IF I CHOOSE EXPRESS DELIVERY?

Any orders placed before 9am will be dispatched the same day. Delivery will be the next working day. Orders placed after 9am will be delivered in 2 working days. Please note our Express delivery does not include weekends. If you place your order after 9am on a Friday, it will be delivered on the following Tuesday.

DO YOU OFFER INTERNATIONAL SHIPPING?

We are very excited that we now offer shipping to USA, Ireland, France & Germany! We expect to be able to ship to more countries soon so do check back if we don't deliver to your area just yet. Price starts from £7.99 for first 5kg plus £5 for each additional 5kg.

MY RUG HASN'T ARRIVED WITH MY ORDER?

Rugs may be sent separately to the rest of your order and therefore may be delivered at a different time. Large rugs (160 x 230cm) are delivered by Yodel and may take 3-5 working days.