Product Safety Recalls

Product Recall and Safety Notice 

• Stop using the hot bottle immediately
• Dispose of the hot bottle
• Email us [email protected] with your original order reference number(s), confirming that you have disposed of the bottle(s)
• On receipt, we will process your refund within 14 days

IMPORTANT PRODUCT RECALL NOTICE: FIRE SAFETY HAZARD

ELECTRIC HEATED OVER-BLANKET, CHARCOAL - 130X160CM

SKU: OBEBPOLCL13

ELECTRIC HEATED UNDER-BLANKET, WHITE – DOUBLE

SKU: OBEBPOLWH02

Batch codes (located on the care label): PO1712, PO1479, PO1478, PO1205

Dates products were on sale: September 2022 – January 2023.

The safety of our customers is paramount. Online Home Shop is recalling the above products as they present a serious fire hazard and may not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 and the Plugs & Sockets (Safety) Regulations 1994. This means there is a risk that the product could catch fire and it may also pose a risk of electric shock.

If you have bought one of these products:

Unplug the electric blanket and stop using it immediately.

Return the product to us using a pre-paid label (see Q&A below for more details).

You will receive a full refund once we have received the returned item.

On 6th February 2022, we sent an email to all affected Online Home Shop customers which includes details on how to return the product for a full refund.

A full refund will be issued within 14 days once we have received the returned item.

We’re very sorry that it was necessary to recall this item. However, please be assured that your safety is our main priority.