Website FAQs

The shipping cost is calculated during the checkout process. Standard shipping is $10 for first 25kg + $5 for each additional 5kg.

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Our Standard delivery service is 2-5 working days.

We will email you to notify that your order has been dispatched. You should also receive an email from the courier with tracking information.

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. This means that your order may have been dispatched before we receive your cancellation request. We may be able to cancel your order, however we cannot guarantee this.

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. It may be possible to amend an order, however we cannot guarantee this.

We aim to dispatch orders quickly to reduce the time you are waiting for your parcel. It may still be possible to amend the delivery address after dispatch, however this cannot be guaranteed. Please speak with a member of our team.

Rugs may be sent separately to the rest of your order and therefore may be delivered at a different time. If you believe you are missing any items from your order, please contact our team.

Customers wanting to return items must notify us using the query form below. Returns cannot be accepted without prior notification. Please click here to go to the form.

You can use our returns label service through Yodel to send your parcel back (full instructions will be emailed to you on raising your returns request on the form below).

Customers must keep a valid postage receipt including the tracking number provided by Yodel in case any parcels are lost in transit. Any non-delivery cases will not be valid without this receipt.

Items must be complete, unused, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.

All items sent back to us must be within the 14-day policy. Please note that if your order/item(s) are returned because you no longer require them, we will process the refund less £3.50 for the return postage cost incurred.

Customers wanting to return items must notify us using the query form below. Returns cannot be accepted without prior notification. Please click here to go to the form.

If you have received an incorrect item or your item is faulty, please fill in the contact form below and we will resolve this for you. Please click here to go to the form.

We do not currently offer an exchange facility. If you return the unwanted item, we will refund you. You can then re-order the product you need.

If your order/item(s) are returned because you no longer require them, we will process the refund less £3.50 for the returns postage cost incurred, and less the original delivery cost you paid.

Once a refund has been processed, this will be confirmed in email by our team. Refunds normally show back in your balance in 3-5 working days.

If you have created an account with us previously, you can reset your password by clicking here.

Provided that you created an account with us and didn't use our Guest Checkout, you should be able to login to your account. Please try to reset your password by clicking here.

Unfortunately we cannot exclude individual invoices from orders as this is how our warehouse pack the order.

If you created an account with us before you placed your order, you should be able to log in to your account and see your invoice in the orders section. If you used guest checkout, please contact our customer service team and we can send a copy of the invoice over.